Nos formations

Des formations en alternance pour devenir conseiller expert.

A friendly instructor guiding a small group of students in a modern classroom.

A friendly instructor guiding a small group of students in a modern classroom.

Students collaborating on a project with laptops and notes in a bright study area.

Students collaborating on a project with laptops and notes in a bright study area.

Relation client à distance

Apprenez à gérer la relation client à distance avec professionnalisme.

Conseiller de Vente

Maîtrisez les techniques de vente pour accompagner efficacement vos clients.

Projets clés

Des missions concrètes pour apprendre en alternance

A group of young professionals collaborating on a customer service project in a bright office.

A group of young professionals collaborating on a customer service project in a bright office.

Relation client

Gérer les appels et répondre aux besoins clients

A trainee practicing sales techniques on a computer with a mentor guiding.

A trainee practicing sales techniques on a computer with a mentor guiding.

Vente active

Apprendre à convaincre et finaliser une vente

Students working together on a digital marketing campaign for a client.

Students working together on a digital marketing campaign for a client.

A mentor reviewing a student's progress on a laptop in a cozy training room.

A mentor reviewing a student's progress on a laptop in a cozy training room.

Suivi client

Assurer la satisfaction et fidéliser les clients

Techniques vente

Maîtriser les outils et méthodes efficaces

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Galerie

Moments précieux de nos formations en alternance.

Students engaged in a lively customer service training session at Upgrade CFA.

Students engaged in a lively customer service training session at Upgrade CFA.

Close-up of a trainee practicing sales techniques over the phone.

Close-up of a trainee practicing sales techniques over the phone.

Group of learners collaborating on a project related to client relations.

Group of learners collaborating on a project related to client relations.

Instructor guiding students through a role-play exercise for remote customer advice.

Instructor guiding students through a role-play exercise for remote customer advice.